Terms & Conditions

1. Your contract
   
   
   1. Your holiday arrangements are booked through Totally Travel Limited trading as Go-nowtravel.com. Our registered office is at Abbey House, 56 Burleys Way, Leicester, LE1 3BD and our company number is 05478989. We are retail members of ABTA, membership number K4354. We act as a booking agent for suppliers of flights, holiday accommodation and other services. Please read these booking conditions carefully as you will be bound by them.
   
   
   2. Your contract is with the suppliers of the services, your booking is subject to the suppliers terms and conditions. As we are acting as agents for these suppliers, we accept no liability for any failure in the services or any loss of any nature suffered by you as a consequence of using the services.
   
   
   3. You agree to submit to the jurisdiction of the English courts in any matters that fall within the scope of the agency responsibility of Go-nowtravel.
   
   
   4. When you make a booking you confirm that you have the authority to accept and do accept on behalf of your party the terms and conditions set out below. A booking can only be made by a person aged 18 years or over.
   
   
   
2. Supplier Conditions
   
   
   1. Please note that all bookings are subject to the suppliers conditions of booking. These contain limitations and exclusions of liability to any person who travels with them. They should be read carefully as you are bound by them. We will ask you to sign a booking form confirming your agreement to these terms.
   
   
   2. Any accommodation and amenities are as described in the supplier’s brochure and therefore any changes made are subject to their booking conditions.
   
   
   3. The suppliers reserve the right to change itineraries and details. All flight timings are provisional and could be subject to change by the supplier. We will endeavour to inform you of such changes, but do not accept any responsibility for such changes.
   
   
   
3. Our liability to you
   
   
   1. We do not sell package holidays, we act only as an agent for the service provider concerned and your contract for your holiday arrangement is directly with the service provider(s). We accept no liability in relation to the service itself or for the acts or omissions of the service provider concerned. Please note that all bookings are also subject to the Supplier’s conditions of booking. These contain limitations and exclusions of liability to any person who travels with them.
   
   
   2. Your flights and accommodation, or any other services you may choose to book with us, are unrelated to each other and are likely to be arranged and provided by different suppliers. Go-nowtravel will notify you before travel of the suppliers providing your chosen holiday arrangements.
   
   
   3. As Go-nowtravel are not a tour operator, please be aware that there will not be a representative from our company on location. We would advise you to contact the relevant supplier directly should any problem or complaint arise, ensuring that you take the contact numbers with you when you travel. (Please also see Clause 10 of these conditions.)
   
   
   
4. Making your payment
   
   
   1. All travel arrangements are subject to availability at the time the booking is made. Your booking will be definite once initial payment has been made and a confirmation has been sent via our Internet booking system. The initial amount payable will be dependent upon the proximity of the booking date to the date of departure. You will be asked to pay the deposit required by your contracted supplier(s), plus booking fees and insurance costs (where applicable). You are reminded that should you choose to cancel your holiday, you will be liable for any additional administration fees levied by both the supplier(s) and Go Now Travel. The person making the initial booking guarantees payment to Go Now Travel of the total amount due on behalf and with the consent of all other persons who are party to the booking.
      
      Unless otherwise agreed, all balances must be paid in full to the supplier(s) at least 12 weeks before the date of departure. Payment may be made by any of the following methods: Delta or Switch; credit card (Visa or MasterCard);cheque or postal order. No charge is made for payment by Switch or Delta debit cards, however credit card payments will incur a 2% surcharge. Cheques should be made payable to Totally Travel Ltd. Payment should be made in pounds sterling.
   
   
   
5. Prices and website accuracy
   
   
   1. Every effort is made to provide as much information as possible on this website and to ensure this information is accurate. Regrettably however changes and errors do occasionally occur. We cannot accept liability for errors on this website. Please ensure you check prices and availability at the time of booking.
   
   
   
6. Your Tickets
   
   
   1. Tickets and travel documents are normally supplied 7 to 10 days prior to departure. If you do not receive your tickets 7 days before departure please contact us using the contact details provided below. Please check your travel documents carefully upon receipt, and advise us immediately of any error. If you have any further queries, please contact our Customer Services Dept on 0844 871 5999 or email service@1st4cruising.com
   
   
   
7. Travel Insurance
   
   
   1. It is a condition of booking with every Supplier that you must have adequate travel insurance to ensure that you are adequately covered against unexpected cancellation charges prior to departure and events occurring during your holiday.
   
   
   2. We reserve the right to view details of your insurance cover (insurer and policy number), as we may have to pass this information on to the suppliers. It is your responsibility to ensure that you are adequately insured throughout your holiday.
   
   
   
8. Special Requests
   
   
   1. Special Requests such as (but not limited to) assigned seat number requests, special meal requests or rooming requests will be passed on to the relevant supplier but cannot be guaranteed by Go-nowtravel.
   
   
   
9. If you cancel your booking
   
   
   1. Your booking can be cancelled subject to payment of the cancellation charges which will be levied by the suppliers. The level of cancellation charge payable is dependant upon how far in advance of the departure date you cancel your booking. Please see the relevant suppliers terms and conditions for details of these charges.
   
   
   2. You should also be aware that in some cases, airlines treat any changes made as a cancellation, and you may be asked to pay up to 100% of the ticket cost should you wish to make any changes after your booking has been made.
   
   
   3. In the event of cancellation, any charges may be recovered by your travel insurance. Please check your insurance policy for more information.
   
   
   
10. Alterations to your booking by the Supplier
    
    
    1. Unfortunately we cannot control or prevent changes implemented by our suppliers. Should a change occur we will endeavour to minimise the inconvenience you may experience. We cannot however offer any compensation. Again, please refer to the booking conditions of the Supplier.
    
    
    
11. If you have a complaint
    
    
    1. If you have a complaint regarding any part of your booking, please contact the supplier of the service in question at the earliest opportunity. Any complaint letters sent to us on your return will be directed to the relevant supplier responsible for providing your booked arrangements.
    
    
    2. Should you have a complaint about any aspect of the agency service provided by Go-nowtravel, please write to our customer services department within 28 days of returning to the UK, who will investigate your complaint.
    
    
    
12. Data Protection
    
    
    1. For the purposes of the Data Protection Act 1998 we, Go-nowtravel, are a data controller. In order to process your booking need to collect certain personal details from you. These will include, where applicable, the names and addresses of party's members, credit/debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen booking and any dietary restrictions which may disclose your religious beliefs. If we need any other personal details, we will tell you before we obtain them from you. In order to process your order we will share your information with the airline, hotel, car rental agency, or other involved third party or supplier. We will provide only the personally identifiable information necessary to ensure the successful fulfillment of your travel arrangements. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
    
    
    2. We have appropriate security measures in place to protect the personal details you give us. Where your travel arrangements are to take place outside the European Economic Area, (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information on to any company and/or organisation not responsible for providing any part of your travel arrangements. Where you provide us with personal details relating to any special requirements and/or details of any illnesses, disabilities or religious requirements, you consent to this information being passed onto any organisation or companies responsible for any part of your travel arrangements whether in the EEA or not. If we cannot pass this information to the relevant suppliers, we cannot process your booking.
    
    
    3. We are entitled to assume you do not object to our doing any of the things mentioned above unless you tell us otherwise in writing. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. In limited circumstances we are entitled to refuse your request. Except where expressly permitted by the Data Protection Act 1988, we will only deal with the personal details you give us as set out above unless you agree otherwise. For example, if we wish to use any of your personal details for marketing purposes, we will tell you this when we ask for your details and give you the opportunity to say no if you do not want us to do so.